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THWAITES

Thwaites is a leading player in the hospitality industry. It is a company which is evolving and to do this we have required an even greater focus on people development than before. From this need came the creation of an in-house Leadership and Talent programme.

However, in order to achieve what was needed we had to partner with both individuals and organisations who understood our vision for development, and more importantly ‘got’ our culture. Fortunately for us this is where The BCA came in.

We embarked on both an in-house Level 1 programme aimed at Senior Leaders, and Level 1 and 2 open programmes for a variety of our team members who expressed an interest in taking part. The aim of the in-house programme was to create internal coaches who were able to coach our emerging leaders on our talent programme.

This was at least what we hoped, what we got was so much more. The transformation of those senior managers and ‘ah-ha’ moments during the two days was incredible. Not only did we produce coaches we also created coaching traction in the business, which is having a cumulative effect at all levels. Different types of conversations are taking place, lots more developmental discussions and ‘what’ questions emerging from the increasing number of 1:1’s. From our emerging leaders talent programme, we have been able to promote two individuals to General Manager positions. Not only this, it has created a buzz around coaching and a genuine desire from others to take part. So much so we now have a waiting list for our next programme!

“The BCA delivers with warmth, humour and a deep understanding of what works for us. This has led to outstanding results far beyond what we anticipated. Long may our partnership continue.”
DIRECTOR OF PEOPLE AND DEVELOPMENT, THWAITES

NAPP PHARMACEUTICALS

We have been working with The BCA for around 18 months now; so far, many senior managers within our organisation have gone/or are going through Levels 1 – 3.

As OD manager, I was looking to develop our coaching capability as a critical and core skill of leadership across our organisation. I was drawn to The BCA and greatly impressed by the clear focus that using The BCA coaching model could bring about behaviour change to deliver personal development and business results.

All of our course attendees have given impressive feedback about the content, structure, delivery and most importantly, the relevance to our business challenges. All are actively using The BCA model during coaching conversations and I would have no hesitation in recommending The BCA to any potential course participants.

I fully intend to continue to work with The BCA as a trusted partner whilst we continue to embed a coaching capability and culture within our organisation.

“The BCA represent excellent value for money for any company truly serious about increasing their business coaching capability.”
ORGANISATIONAL DEVELOPMENT MANAGER, NAPP PHARMACEUTICALS

HOPE AND HOMES FOR CHILDREN

Hope and Homes for Children is very simply changing the world. They are the global expert in eliminating a system of care that is destroying the lives of 8 million children confined to institutions.

People are critical to our success and at the heart of our approach is ensuring everyone has the scope, the opportunity and the courage to explore and develop their own mandate, whatever role they play. This requires developing the leadership potential in everyone, a culture in which performance and solutions are genuinely owned, high degrees of self-awareness and an innovative mindset. How are we achieving this? Through coaching.

A year ago we trained all our managers in coaching with The Business Coaching Academy. We are part way through a two year Programme at the end of which every manager at Hope and Homes for Children will bring a high level of coaching to their daily work. We are not at the formal evaluation stage yet, but so far there is strong evidence of the following:

• Coaching is our new management normal
• Coaching and its role is widely understood
• Coaching is recognised and valued
• Coaching is leading to light-bulb moments and new frontiers in personal development
• Management ability and confidence is increasing
• Levels of engagement, motivation and retention, which were already good, are on the rise - as demonstrated by our last staff survey.

We are on a journey and coaching is becoming part of our culture from the very top of our organisation, where coaching enables the Board to review their progress to daily coaching style conversations with and between our staff, volunteers and interns. There is more to do, but this is the story so far.
HEAD OF RESOURCES, HOPE AND HOMES FOR CHILDREN

“Our entire management team have benefited from The BCA’s Business Coaching Programme, and the results have been clear: record breaking performance across all metrics, and significant gains in staff engagement – the foundation of productivity and the well-being of any organisation.”
CHIEF EXECUTIVE, HOPE AND HOMES FOR CHILDREN

ACIVICO LTD

Acivico is a Birmingham City Council wholly owned company undergoing significant cultural transformation

We have invested in business coaching, via The Business Coaching Academy, to assist in bringing about a commercial, client focused, effective approach to leadership at all levels in the organisation.

The results from this investment are certainly helping to deliver the cultural shift we require. In particular, we have experienced improved leadership styles, having inherited a traditional command and control leadership style, we are moving to a motivational, empowering and outcomes based culture.

Improvements in leadership style are helping with a range of issues including building management confidence and competence, improved relationships and teamwork both internally and external to the organisation. Improved results have also had a positive impact on service delivery, KPI's and client satisfaction. While it is difficult to put an exact figure on pay back, business results strongly indicate that our investment in business coaching has exceeded self-funding.
FORMER CHIEF EXECUTIVE, ACIVICO

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